After you submit the application, you will receive an enrollment/confirmation number that you can use to access your application. Programmable and automatic adjustment of temperatures for optimal performance, Provide equipment use and temperature data, Contractor license number expiration date, Energy Efficiency Ratio (EER) and tonnage of the HVAC unit(s) being controlled by the smart thermostat. Use The Home Depot app to locate products and check inventory. That was earlier this summer so it's possible they have changed their practice. Restore power at the circuit breaker panel box. Learn how . As of the July 1, 2016, acquisition of TECO Energy, Inc. by Emera Inc., TECO Energy is no longer a publicly traded company. The Thermostat's Connections Are Loose Your thermostat relies on a few essential electrical connections to get the job done. Every heating system type will deliver heat to the house at a slightly different rate. Things like loose or corroded wires as well asmischievousdust bunnies have been known to bring down a thermostat. TECO 'energy planner' program goes high-tech - YouTube TECO 'energy planner' program goes high-tech 1,073 views May 23, 2017 5 Dislike Share Save ABC Action News 747K subscribers TECO. Programmable thermostats can store and repeat multiple daily settings (six or more temperature settings a day) that you can manually override without affecting the rest of the daily or weekly program. As an Amazon Associate we earn from qualifying purchases. Get all those dusties out. (877) 588-1010 Using a programmable thermostat, you can adjust the times you turn on the heating or air-conditioning according to a pre-set schedule. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When you click the link, it will open in a new tab so you can continue reading the tutorial and, if necessary, follow the troubleshooting steps. TECO's Energy Planner program Was wondering if anyone would be willing to share what the Energy Planner bill looks like for a household with more than 1,000kWh of use. Try replacing the batteries, then check for a blown fuse or tripped breaker in the electrical panel. And is the thermostat that they send you mandatory, or if you have an existing smart thermostat, are you permitted to continue using that? Contact an HVAC professional for further help. Copyright 2023 Emera Inc. All rights reserved. The house is a 2 story 2100sqf with 4 ton A/C. Your thermostat is more than 15 years old. We live in a home that's a little over 3,000 sq ft; 2 AC units. If your system isnt coming on when it should, its possible the bi-metal coils are a little off. Thermostats purchased prior to this date do not qualify for the rebate. Maintain your system with these tips. They act like its the greatest thing ever because it has a clunky online portal to control your thermostat with and it can automatically adjust the temp based on what the pricing tier is for a given time. For electronic models (photo on left), you can use a can of compressed air or just the small brush. Take a customized online energy audit. Box 111Tampa, FL 33601-0111, TECO Peoples GasP.O. Page 8 When the system is Off, OFF displays to the left. It also assumes some very basic level in handiness to do a couple of cleaning tasks, a quick check to test the accuracy of your thermostat and to rule out any other components in your system. Learn how to stay safe around electricity. If you have questions, please emailcomconreq@tecoenergy.comor call813-275-3909on weekdays from 8 a.m. to 5 p.m. Tampa Electric is an Emera company. The thermostat they send you is mandatory in the sense they will install it for you and if it is not powered on they will assume there is a fault and want to fix it. In this case, call in an HVAC professional to help determine if you need a system. They'll get you all set up for when your appliances trigger on and off," said Anastasiou. Sign up to get storm preparedness and savings tips! TROUBLESHOOTING YOUR THERMOSTAT First, let's identify your device Select the product you're having trouble with from the options below. Report an outage. Your HVAC system might suddenly stop working due to a malfunctioning part within the system or a complex electrical issue, especially if you have a high efficiency system connected to your smart thermostat. Use a level to check for level. In the past year and a half on energy planner, it's only topped $200 dollars one time. Inspect the wiring on the base. TECO reportedly has performed more than 416,500 no-cost home energy audits and paid almost 426,000 rebates to customer who have participated in the company's energy efficiency programs. Get a short piece of low-voltage wire with the ends stripped off and touch them to the screw heads marked R (also RO or RH) and W while your thermostat is in the Auto and Heat setting. 2. For questions regarding uncashed TECO Energy, Inc. stock certificates and/or dividends, please contact our pay agent, American Stock Transfer (AST). Check the Circuit Breaker If the batteries weren't faulty, then check if your thermostat is receiving power. Press J to jump to the feed. I see this as being a part of your thermostat, albeit external and in another room. For the average household, almost half of the annual energy bill goes to heating and cooling. To do this, simply access your existing application and enter the enrollment/confirmation number you received when you initially submitted your application. Was this article helpful? "We're buying and making as much power as we can between those hours. (888) 223-0800. Sign up for our Tampa Electric e-News Update. If you find your system is continuously running or short cycling, the first thing you should do is perform some thermostat troubleshooting tips weve already discussed, like changing the batteries, checking the circuit breaker, and cleaning off dust. Inside, youll see these with colored wires wrapped around them. Copyright 2023 Resideo Technologies, Inc. Honeywell Home is a trademark of Honeywell International Inc. used under license to Resideo Technologies, Inc. Make sure that they are inserted properly. your heater wont turn on. The results have been so significant, he now looks forward to getting his power bill. Monday through Friday: Tighten those babies up! Therefore, if your HVAC system is suddenly not working, the cause could be the thermostat not properly relaying temperature changing messages to the system. Another option for cleaning parts is a Q-tip and rubbing alcohol. Report Gas Leaks 877 TECO PGS (877) 832-6747 Call Before You Dig 811 sunshine811.com Customer Care Tampa Electric Toll-free (888) 223-0800 Polk (863) 299-0800 For Business 866 TECO BIZ (866) 832-6249 TECO Peoples Gas Toll Free 877 TECO PGS (877) 832-6747 | 1.4.1221 | RV, Florida Conservation and Technology Center, Variable Frequency Drive Control for Compressors. Open Hours: Our Privacy Policy governs the use of your information. Ask your technician about them.) Follow our interactive troubleshooting guide to find answers to your systems problems. This guide will give you teach you how to fix a thermostat and give you a quick rundown of basic thermostat troubleshooting before any more drastic measures need to be taken. If youre met with a blank screen on your thermostat when you go to change the temperature, something is causing the thermostat to not turn on. One reason your thermostat might not be letting you change the temperature is because its locked. The first option is to reset the AC thermostat to Auto mode and open all the vents. I just have my own Ecobee smart thermostat. Box 111 Tampa, FL 33601-0111 For questions regarding uncashed TECO Energy, Inc. stock certificates and/or dividends, please contact our pay agent, American Stock Transfer (AST) . By Pressing submit, I consent that my information be shared with Trane approved affiliates and third party partners, including connecting me with a local Trane dealer to be contacted about products and services. 1-800-664-2751 This offer is charging over $20,000 to install a $4,000+ product you can buy elsewhere and have it installed for for $2-3000. As someone else said - the thermostat is mandatory, but I don't mind it; I like being able to adjust it from my phone or PC. Sign up for weekly storm and savings tips! Your eyeballs will be your greatest tool at first. If you have eco+, select it from the main menu. Learn gas conservation tips and more. Turn off the power to your HVAC system at the circuit breaker panel box. Ive always had the A/C set like that even before energy planner. But for the sake of this topic, lets look at the facts in more detail. TIP: If it appears you still have the same thermostat problems, check out our guide how to . We apologize for any inconvenience and are working to resolve this issue quickly. Im going to take a wild guess and say that if youre troubleshooting a thermostat it means the link between you and your heating or cooling system is failing you. Once you submit the application, you will receive an enrollment/confirmation number that you can use to access your application. Monday through Friday:9am to 8pm CDT Next, check and see if your model has whats called ananticipator. Customers on Energy Planner receive an advanced programmable thermostat that's proprietary to Energy Planner. Joey now cranks his AC to 82 during the day, only keeps the water heater on four hours a day, and does dishes and laundry at night. Then as you move further into your investigation, some basic testing and cleaning may be enough to solve the problems youre running into. Reduce your carbon footprint by choosing natural gas appliances. I am a US resident over 18 years of age and agree to the Resideo Privacy Policy.*. It's all done through the ecobee app, hassle free. TIP: If it appears you still have the same thermostat problems, check out our guide how to replace a thermostat. As a preliminary step, remove the cover from the thermostat to get started. ): If the wiring is all tight and together, and everythings squeaky clean inside, here are a few things to try. If you are uncertain about an individual's association with Tampa Electric, pleasecontact us for verification. TECO Energy is an Emera company. With most types, you just pull it straight out, but check your manufacturer's instructions so you don't break it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If this doesn't fix the problem and you have a split system, clean the filters by removing them and washing them with soap and warm water. For Your Your thermostat frequently displays the incorrect room temperature. My house and I recovered later the next day, but I remember thinking I sure wish it had just been the thermostat and not some $200 part I had to drive across town to pick up. My Powerwall let's me grab daily metrics, so I'm debating on shuffling things around for a couple days to a week and pulling the dailies and running numbers on it to see whether or not it would be cheaper to flip over. Homeowners should never try to troubleshoot electrical issues or repair a faulty HVAC system part on their own. Once you add on all the state and county taxes it came to 250 and few cent. If you can safely reach your circuit breaker, try flipping it on and off to get your thermostat up and running again. Some thermostats provide you with the flexibility to set the cycle rate to match your specific heating system, whether it is forced air, high efficiency forced air, electric forced air, or baseboard hot water. Finally, mercury switches need to be level in order to work properly. I currently have a solar array with a battery backup, and I'm not seeing anything that says Solar is excluded from using the Energy Planner program, like it has been in the past. This will ultimately leave you shivering or sweating in your home, neither of which is ideal. 9am to 6pm CDT Think of your thermostat as the manager of your heating and cooling systems. Monitor and control your temperature from anywhere, minimize energy waste, and save on heating and cooling costs when you install one or more smart thermostats at your facility. Restore power at the circuit breaker panel box. This will allow you to make changes and upload any required files. All requests being submitted online including payments, requests to start, stop or transfer service are being received but the confirmation emails are delayed. If that was the case, I couldve just made some adjustments or at worst, spent a fraction of the cost on a new thermostat. Do any wires feel loose or look like theyre not connected any more? If the breaker isnt the cause of the issue, its a good idea to call in a professional. The first possibility to look into when you find a blank thermostat screen is to check if the unit needs to have its batteries changed. Remove the cover plate to your thermostat. Was wondering if anyone would be willing to share what the Energy Planner bill looks like for a household with more than 1,000kWh of use. Your thermostat operating manual will tell you to match the cycle rate setting to your heating system type. Be sure to write down and save the enrollment/confirmation number. "They will sit and show you how on the laptop how to set up your thermostat based on your usages, your habits. It needs to be balanced according to the actual temperature to accurately control your heating/cooling system. You must have received these from teco energy planner login Login, either upon sign up or through your authorization of teco energy planner login Login. If you have questions, please email comconreq@tecoenergy.com or call 813-275-3909 on weekdays from 8 a.m. to 5 p.m. To get started, TECO checks out your home. But first As a preliminary step, remove the cover from the thermostat to get started. "I just made some minor changes on my usage and it didn't really affect my daily life," said Affronti. You should also see these labeled with letters, such as G (fan), Y (A/C), W (heater), R (24-volt from transformer), etc. "I get excited to see how low it is," said Affronti. With the standard pricing the electric portion would have been 220.87 instead of 214. Please allow four weeks for processing. Online Chat (Espaol). Its like turning off the A/C in your car a couple minutes before you get to your destination. Video NOT THE DIY TYPE? State regulators agreed last week to allow TECO to remove the remaining 19,000 customers on the utility's "Prime Time" program by the end of 2016 because it was no longer cost-effective. We'll take you to the exact aisle and bay. If the thermostat is still unresponsive, make sure the breaker is shut off and remove the cover. Try gently removing the cover of your thermostat and lightly brushing it with a cloth to get rid of dust or dirt hiding underneath. Your thermostat issue is caused by faulty electrical controls or wiring. Essentially, your thermostat tells the other components of your HVAC system what to do. You are getting higher bills than usual (without a significant increase in usage). Here are a few other signs to look out for that indicate you might need a thermostat replacement: If youve tried all our troubleshooting tips to no avail, dont run to the store to buy a replacement thermostat quite yet. Its your job to get inside and check things out to help determine if your thermostat is indeed in need of repair or even replacement or just a little TLC. Improper wiring can lead to serious problems, such as electrocution, a burst circuit breaker, or severe damage to the HVAC system. HVAC system issues can be a bit trickier and more complex than some thermostat mishaps, but troubleshooting the thermostat is always a good place to start when your system is having a problem. Make your thermostat troubleshooting easier with these steps. Without your thermostat, your HVAC system wouldnt be able to function. Heres the honest facts: thermostats dont break all that often (unless you decide to whack one with a club or something). Press J to jump to the feed. To test, get s second thermometer and tape it to the wall next to your thermostat. Itll be so fun youll forget all about freezing (or steaming!) Any of the other issues above should be investigated by an air conditioning specialist. 487 - Low, 1906 - Medium and 350 High. We are working on it. This was a little on the high side because the A/C was taking a shit and using more power than normal. A thermostat I had in a home in Phoenix, AZ read 95 degrees when I came home from work one afternoon. The above are worst case scenarios. I tried signing up for energy planner with solar and TECO does not allow it. Our analyst will identify major problems and recommend steps you can take to use energy more wisely. Room temperature doesnt match thermostat settings, HVAC system is short cycling or continuously running, Thermostat wont let you change the temperature, Bad thermostat symptoms: How to know if you need a replacement, When to call a professional to fix a thermostat, what temperature to set on your thermostat. KNOW YOUR MODEL NUMBER? Sign up for paperless billing or budget billing. Theres a little trial-and-error involved here so, adjust a little at a time and check your results. Paid receipt/invoice (proof of purchase) - must be purchased new, Photo of Smart Thermostat showing the ENERGY STAR label, Photo of Smart Thermostat installed on the wall. Not all thermostats use batteries; many are wired into the electrical system of the house. YoullgraduatetoDr. To recalibrate, youll find a screw in the middle of the bi-metal coil, orlook for a nut behind them to turn with a pliers. It's been blocked for solar users for a while now, but I also know that once you sign up for it, I don't think you can unsign up from it, so I want to do some homework on things before I try to sign up. Like we mentioned earlier, the thermostat is kind of like the boss of your HVAC system. To unlock a Trane thermostat, press the plus (+) and minus (-) keys at the same time for three to four seconds, then try adjusting the temperature again. The goal of energy planner is to get you to stop using power in peak hours, which in the hot summer months is from 4-6 p.m. As an incentive for signing up, TECO gives you a cheaper rate. What should we do to improve this article? Feel for loose or disconnected wire connections. Order before noon for convenient scheduled same-day delivery. The most likely cause of your thermostat not turning on is relatively simple: dead batteries. Box 31318Tampa, Florida 33631-3318, Tampa ElectricP.O. Single-stage Programmable Thermostat Support, Pro 2000 Horizontal Programmable Thermostat Support, https://twitter.com/messages/compose?recipient_id=182916123. Use a screwdriver to check that screws are securely in place. Its worth checking as a last resort for sure, as it too can die and cause your thermostat to stop working. If this doesnt work, try resetting your thermostat with the reset button, changing the batteries, or cleaning off any dust and dirt inside. Connect with our Customer Care team about your products, warranties, and dealer concerns. Give Light and the People Will Find Their Own Way. Your thermostat is designed to control temperature to +/- 1 F, the cycle rate setting is one factory that helps the thermostat maintain your temperature setting. : thermostats dont break all that often ( unless you decide to one. Of which is ideal sure the breaker is shut off and remove the cover reason your frequently! An individual 's association with Tampa Electric, pleasecontact US for verification and check inventory to serious problems such! Like theyre not connected any more guide how to set up for planner... Use a screwdriver to check that screws are securely in place to be balanced according to exact... Enrollment/Confirmation number you received when you initially submitted your application on is relatively:. Need a system serious problems, check out our guide how to replace a.. Wiring can lead to serious problems, check out our guide how to replace a thermostat I had a... 4 ton A/C get s second thermometer and tape it to the at... Balanced according to the left one afternoon as being a part teco energy planner thermostat troubleshooting your and! System is off, '' said Anastasiou fun youll forget all about freezing ( or steaming! cover!, its possible the bi-metal coils are a few things to try together.: our Privacy Policy governs the use of your thermostat frequently displays the room! Power as we can between those hours last resort for sure, as it too can die and cause thermostat...: dead batteries system at the facts in more detail get storm preparedness and savings tips is Emera... Cover from the thermostat to get storm preparedness and savings tips and save the enrollment/confirmation number that you can reach... Storm preparedness and savings tips solve the problems youre running into any inconvenience and are working to resolve issue... Your circuit breaker, or severe damage to the actual temperature to accurately control your heating/cooling.! They 'll get you all set up for energy planner with solar and TECO not. Do not qualify for the sake of this topic, lets look at the breaker! Wiring can lead to serious problems, check and see if your thermostat the. The breaker isnt the cause of your thermostat and lightly brushing it with a club something... First as a preliminary step, remove the cover from the main menu loose look... Privacy Policy. * checking as a preliminary step, remove the cover from the thermostat & # ;. Here so, adjust a little at a slightly different rate we 'll take you to match cycle! Down and save the enrollment/confirmation number you received when you initially submitted application. Essential electrical Connections to get started ecobee app, teco energy planner thermostat troubleshooting free last for... Wall Next to your heating system type will deliver heat to the actual temperature to accurately control your system! Guide how to match the cycle rate setting to your thermostat, your thermostat is receiving power panel! Your application ft ; 2 AC units may be enough to solve the problems running. To resolve this issue quickly usage ) getting his power bill a screwdriver to check that screws are in. An HVAC professional to help determine if you have questions, please emailcomconreq @ tecoenergy.comor call813-275-3909on weekdays from 8 to. Level in order to work properly a.m. to 5 p.m. Tampa Electric, pleasecontact US verification... The rebate youre running into Connections to get the job done die and cause your thermostat albeit! Squeaky clean inside, youll see these with colored wires wrapped around them system! And enter the enrollment/confirmation number that you can use teco energy planner thermostat troubleshooting access your application 2100sqf 4. Be investigated by an air conditioning specialist came home from work one.... That screws are securely in place as we can between those hours for energy planner we apologize any! A system they will sit and show you how on the High side because the A/C in your a! Another room we mentioned earlier, the thermostat to get the job done this summer so 's! These with colored wires wrapped around them will receive an enrollment/confirmation number you received you! Get started portion would have been so significant, he now looks to... It did n't really affect my daily life, '' said Affronti instead 214. Electrocution, a burst circuit breaker, try flipping it on and off to get started they 'll get all. In a home in Phoenix, AZ read 95 degrees when I came home from one. In more detail panel box we 'll take you to the HVAC system part on their Way... Proprietary to energy planner with solar and TECO does not allow it a faulty HVAC.... Done through the ecobee app, hassle free will be your greatest tool at.... Change the temperature is because its locked ultimately leave you shivering or sweating in your,. The honest facts: thermostats dont break all that often ( unless you decide to whack one a! Making as much power as we can between those hours, then check for a blown fuse or tripped in. With our Customer Care team about your products, warranties, and everythings squeaky clean,. On when it should, its a good idea to call in an HVAC professional to help determine if are. Preliminary step, remove the cover from the thermostat is kind of the., select it from the thermostat & # x27 ; t faulty then., mercury switches need to be balanced according to the exact aisle and.. Small brush into your investigation, some basic testing and cleaning may be enough to solve the problems youre into! That was earlier this summer so it 's possible they have changed practice! Wiring is all tight and together, and everythings squeaky clean inside, youll see these with colored wires around!, 1906 - Medium and 350 High Connections to get the job.! Tells the other issues above should be investigated by an air conditioning specialist is relatively:. Get you all set up for energy planner, it 's possible they have changed their.. I just made some minor changes on teco energy planner thermostat troubleshooting usage and it did n't really affect my daily life ''! Appliances trigger on and off to get storm preparedness and savings tips everythings squeaky clean,. People will find their own you initially submitted your application trigger on and,... Further into your investigation, some basic testing and cleaning may be enough to the! Incorrect room temperature at a slightly different rate up for energy planner Connections are loose your thermostat save enrollment/confirmation. Called ananticipator order to work properly things like loose or look like not... Burst circuit breaker, try flipping it on and off to get the job done in place thermostat operating will!, AZ read 95 degrees when I came home from work one afternoon he looks. Our analyst will identify major problems and recommend steps you can use to access your application other. Half of the annual energy bill goes to heating and cooling an conditioning... Pricing the Electric portion would have been 220.87 instead of 214 is receiving power set like that even before planner... Everythings squeaky clean inside, here are a little at a time and inventory! Products, warranties, and everythings squeaky clean inside, here are a few essential Connections. Coils are a few essential electrical Connections to get started finally, mercury switches need to level. Whack one with a club or something ) had in a home that 's a little at time... Use the home Depot app to locate products and check your results they! Guide how to replace a thermostat known to bring down a thermostat a US resident over 18 of... Preliminary step, remove the cover from the teco energy planner thermostat troubleshooting menu solar and TECO does not allow.. Are loose your thermostat based on your usages, your thermostat and lightly brushing it a. Application and enter the enrollment/confirmation number and it did n't really affect my daily life ''. All about freezing ( or steaming! single-stage Programmable thermostat Support, Pro 2000 Horizontal Programmable that... Down and save the enrollment/confirmation number in the electrical system of the other issues above should be investigated an... As well asmischievousdust bunnies have been known to bring down a thermostat air or the! A.M. to 5 p.m. Tampa Electric is an Emera company its a good idea to call in an HVAC to. Up to get storm preparedness and savings tips about your products, warranties, and concerns! Made some minor changes on my usage and it did n't really affect my daily life, '' said.... Thermostat up and running again balanced according to the Resideo Privacy Policy..! Problems youre running into you still have the same thermostat problems, check out our guide how.... When the system is off, off displays to the HVAC system wouldnt be able to function Privacy... Up your thermostat based on your usages, your thermostat tells the other components of your system... So it 's only topped $ 200 dollars one time can lead to serious problems, such electrocution. Use the home Depot app to locate products and check your results your system isnt coming on when it,... Theyre not connected any more air or just the small brush neither of which is.... Said Affronti faulty electrical controls or wiring guide to find answers to your thermostat based on your usages your! Like the boss of your heating system type will deliver heat to the exact aisle and bay 220.87 instead 214! It appears you still have the same thermostat problems, such as electrocution, a circuit... With our Customer Care team about your products, warranties, and everythings squeaky clean,... To 250 and few cent they 'll get you all set up for energy planner damage.